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a. Crystal solutions

What are SAP Crystal Solutions?
Products which are branded “SAP Crystal” are software tools used for data analysis and data reporting. Current products include: Crystal ReportsCrystal ServerCrystal Reports for Visual StudioCrystal Reports for EclipseCrystal Reports Viewer, Crystal Reports for EnterpriseCrystal Reports for SAP Business One and Crystal Dashboard Design.

What do they do?
* SAP Crystal Reports allows a report designer to bring data in from various sources to create a document where the data is formatted into a design of their choosing, such as an invoice, sales or operational report, marketing letter or some sort of analytic.

* SAP Crystal Server provides a platform through which you can share documents (such as SAP Crystal Reports files) with end users. With Crystal Server you can schedule reports to be pushed out to recipients as PDF email attachments, or access the reports securely and refresh the data entering parameters using a browser or mobile app (download the free app from Apple App Store: https://apps.apple.com/us/app/sap-businessobjects-mobile/id441208302 or from Google Play: https://play.google.com/store/apps/details?id=com.sap.mobi).

* SAP Crystal Reports for Visual Studio and SAP Crystal Reports for Eclipse are free add-ons for developers using .NET and Java respectively to embed reporting capabilities into their applications.

* SAP Crystal Reports Viewer is a free desktop application (Windows or Mac) allowing recipients of Crystal Reports files (.rpt file extension) to open the document and interact with the data saved with the file, including search, drill-down, print and export – but not refresh.

* SAP Crystal Reports for Enterprise is an edition of report designer which uses a meta layer for data sources (a universe) for report design. The software for Crystal Reports for Enterprise is included with Crystal Server, Edge or BOE and the installation requires a Crystal Reports keycode of the same version as the BI Platform (see table for version information).

SAP Crystal Reports for SAP Business One allows users of SAP Business One to create pixel perfect reports and dashboards by connecting exclusively the SAP Business One data model with the Crystal Reports environment. You can launch Crystal reports and dashboards directly from SAP Business One. If you want to connect to additional data sources including SAP Business One data sources, you will need to acquire SAP Crystal Reports 2020.

Where can I find a Crystal solution overview?
You can download the Crystal Solution technical summary: https://www.sapstore.com/medias/SAP-Crystal-Solutions-summary.pdf
you can download the Crystal Solution business summary: https://www.sapstore.com/medias/SAP-Crystal-Solutions-Business-Goals.pdf
You can download the Crystal Solution cost summary: https://www.sapstore.com/medias/SAP-Crystal-Solutions-costs.pdf 
You can download the pixel-perfect reports summary: https://www.sapstore.com/medias/SAP-Crystal-Solutions-Pixel-perfect-reports.pdf 

Where can I download a Crystal solution overview in other languages then English?
Spanish, French, German, Portuguese and Chinese versions are available here: https://www.crystalreports.com/whatis/#lp-pom-block-1187

You can download the Crystal Solution whitepaper: https://www.sapstore.com/medias/BI-Whitepaper-Meeting-the-Challenges-of-BI-for-Small-Enterprises.pdf

What other Crystal solution materials are available for download?
We offer documents like product availability matrix or installation, administration and user guides at: 
https://www.crystalreports.com/documents/

How do Crystal Reports and Crystal Server work together?
Start with Crystal Reports to create a report. Crystal Server distributes reports by pushing reports out, for example as a scheduled email attachment. Crystal Server also provides a portal for end users to access content securely via browser or mobile app to view, enter parameters, refresh and print or export a report.

What can Crystal Reports and Crystal Server do for me?
If you need to understand your business; if you need the data for an action plan; if you want to provide information on an aspect of your business, then the analytic capabilities of Crystal Reports will be valuable to you. Once you have created a highly formatted, print-ready report, chances are that others want to use the report too. Crystal Server provides the ability to distribute the report to end users.

Who typically uses SAP Crystal Solutions?
People who use Crystal Reports are usually those who use data a lot in their day-to-day role, such as Database Administrators, IT, Finance, Accounting, and Business Power Users. The people who log on to the portal provided by Crystal Server to access pre-built content are usually end users, business users, and management; in other words, consumers of reports who want answers to business question already asked on their behalf (by those who created the report with Crystal Reports).

Do you have some use case scenarios?
You can view summary videos for these hypothetical use-cases: grocery storecar dealershipmanufacturersmall officemobile workergovernment entity.

Who makes Crystal Reports?
Starting with Quick Reports for Windows 1.0 in 1992, the makers of versions of Crystal Reports have been Crystal Services (from 1992), Seagate Software (1994), Crystal Decisions (2000), Business Objects (2003) and now SAP (2008).

How many people are using Crystal products?
More than 1.000.000 users worldwide are using Crystal products on a regular, ongoing basis.

What is the history of Crystal solutions?
You can find more details out the last 30 years here: https://www.crystalreports.com/history/ 

I know the functionality I need. How can I figure out what SAP Crystal products will meet my requirements?
Use our configuration tool to identify which SAP Crystal Solutions are needed:
 https://www.sapstore.com/crystalconfigure

b. Licensing

What are the different licenses?
* Crystal Reports 2020, Named User License: The desktop products, Crystal Reports and Crystal Dashboard Design, are each sold on a Named User License basis; one unique license is required for each person using the software. That individual as the Named User License holder may install the software to any number of computers (including concurrently), any number of times for their exclusive use with a valid, non-expiring license code; a Named User License cannot be shared with another individual.

* Crystal Server 2020 licensing. Crystal Server has two types of license: Named User License (NUL) and Concurrent Access License (CAL). Licensing determines access to the interfaces where documents are shared, available for viewing: BI Launch Pad, SAP Mobile BI app. Crystal Server 2020 1 NUL includes a single license of the content creation tool Crystal Reports 2020. Note: CAL includes Publishing, a feature where the data in a report is unique for each recipient (such as invoices and statements). Publishing to an unlimited number of unique recipients is included with Crystal Server 2020 CAL.

What is included in the Crystal Server 1 NUL License?
The SAP Crystal Server 1 NUL license includes 1 named user license of SAP Crystal Server 2020 and 1 license of SAP Crystal Reports 2020. It also comes with support for mobile access on iOS devices. The 1 named user license (1 NUL) allows usage by a single, specific individual user only.  

Where can I watch a video about licensing options?
Crystal Server Licensing options (video):
 https://www.youtube.com/watch?v=mcbJtHxIdFg 

What are the minimum and maximums for Crystal Server 2020 licensing?
Crystal Server 2020 deployments require 1 NUL as a minimum. Purchased separately from NUL, CAL is added to a NUL deployment. Crystal Server 2020 NUL can be added together up to a maximum of 100 NUL. Crystal Server 2020 CAL is sold in increments of 5 and can be scaled up to 50 CAL.

Where can I get detailed information on Crystal Solutions licensing?
Crystal Solutions licensing is explained here:
 https://www.sapstore.com/medias/SAP-Crystal-Solutions-Licensing-Whitepaper-v16.pdf 

What are the SAP Software Usage rights?
* Software usage rights (see pages 31 - 33 for Crystal):
 https://assets.cdn.sap.com/agreements/product-use-and-support-terms/sur/sap-software-use-rights-english-v1-2018.pdf 
* BusinessObjects Software Clickwrap Agreement (US, English): https://assets.cdn.sap.com/agreements/general-terms-and-conditions/sap-businessobjects-software-clickwrap-agreement-us-english-v7-2011.pdf

c. Product versions

How are Crystal Reports versions named?
Crystal Reports included version numbering with the product name up to Crystal Reports Xi (version 11). Subsequent versions include the year of release with the product name; Crystal Reports 2008 is version 12, Crystal Reports 2011 is version 14.0, Crystal Reports 2013 is version 14.1, Crystal Reports 2016 is version 14.2, and Crystal Reports 2020 is version 14.3. All versions of Crystal Reports designer are 'Developer' editions. The last version which had Standard, Professional and Developer editions was Crystal Reports Xi. The Standard and Professional editions were discontinued with the release of Crystal Reports 2008. Crystal Reports Xi Developer edition remains available and does everything that Standard and Pro could do - and more.

What is version 13 of Crystal Reports?
Crystal Reports for Visual Studio and Crystal Reports for Eclipse share the designation of version 13 of the Crystal Reports product family. These are tools available for developers to create basic reports and to embed a Crystal Reports engine to run report files (.rpt format) in an application they have developed using a Crystal Reports software development kit (SDK). The version numbering for these free downloads of the SDK and runtime are version 13.

What versions of Crystal Reports are officially supported by SAP?
Crystal Reports for Visual Studio, Crystal Reports for Eclipse, Crystal Reports for Enterprise, as well as Crystal Server 2016, Crystal Server 2020, Crystal Reports 2016 and Crystal Reports 2020.

What version of Crystal Reports works with my version of Crystal Server or SAP BusinessObjects Business Intelligence Platform?

 SAP Crystal Reports   SAP Crystal Server    SAP BusinessObjects Business Intelligence Platform  
2008 (version 12)2008 XI 3.1
2011 (version 14.0)2011 4.0
2013 (version 14.1)2013 4.1
2016 (version 14.2)2016 4.2
2020 (version 14.3)2020 4.3

These are the combinations tested and supported by SAP. Products needs to be at the same Support Pack level. For example: Crystal Reports 2020 with Support Pack 00, is supported with SAP BusinessObjects Business Intelligence Platform 4.3 with Support Pack 00

What versions of Crystal Reports are available through the SAP Store?
Crystal Reports 2020 (version 14.3) is available from the SAP Store: http://www.sapstore.com, or from Amazon in various markets. View Crystal Solutions comparison document here.

Product

Version

Link to add to an SAP Store cart

Officially compatible with

Release date

End of support

Notes

Crystal Reports 2020

14.3

https://www.sapstore.com/cart/add/checkoutV2/99043-v1

Windows 10, 8.1
Windows Server 2019, 2016, 2012 R2

12 June 2020

30 June 2027

Product Availability Matrix

Crystal Reports 2016

14.2

n/a

Windows 10, 8.1, 7
Windows Server 2019, 2016, 2012 R2, 2008 R2

08 March 2016

31 December 2024

Product Availability Matrix

Crystal Reports 2013

14.1

n/a

Windows 10, 8.1, 7
Windows Server 2012 R2, 2008 R2

29 August 2013

31 December 2020

Product Availability Matrix

Crystal Reports 2011

14.0

n/a

Windows 10, 8.1, 8, 7, Vista, XP
Windows Server 2012 R2, 2008 R2, 2003 R2

26 November 2011

31 December 2017

Product Availability Matrix

Crystal Reports 2008

12.x

n/a

Windows 8.1, 8, 7, Vista
Windows 2012 R2, 2008 R2, 2003 R2

06 October 2008

31 December 2018

Supported Platforms

Crystal Reports Xi R2 (2005)

11.5

n/a

Windows 7, Vista, XP

24 November 2005

30 June 2011

Supported Platforms

d. Languages

What languages are supported?
The Crystal Reports 2020 User Interface is localized into these languages: English, French, German, Japanese, Spanish, Simplified Chinese, Italian, Dutch, Russian, Korean, Traditional Chinese, Portuguese, Swedish, Polish, Danish, Norwegian, Finnish, Thai, Czech, Hungarian, Slovakian, Turkish, Romanian, Slovenian. 
Arabic*, Hebrew*, Ukrainian*, Kazakh*
* Only supported in Crystal Reports DHTML Viewer, when using Internet Explorer and Firefox

g. Product maintenance

Is There a Support/Maintenance Program for Crystal Reports (Desktop Products)?
There is no maintenance or software assurance program, customers move to new versions by buying a discounted upgrade license. There is no phone-line support for Desktop products, they are supported via our free online forum. On the community pages, create a free account and post a new discussion to the forum. There, one of our developers will respond and direct you to the best resource for a fix.

When customers have a technical issue, they can make use of these resources:
For Crystal Reports: Crystal Reports User Guides: https://help.sap.com/viewer/p/SAP_CRYSTAL_REPORTS 
Crystal Reports Tutorials: Official Product Tutorials – SAP Crystal Reports 2011 / 2013: http://scn.sap.com/docs/DOC-8514 

Free Technical help: SAP Crystal Reports Community – how to ask a Question: https://www.sap.com/community/about/questions-and-answers.html 
For Visual Studio .NET SDK: SAP Crystal Reports, version for Visual Studio: https://answers.sap.com/tags/01200615320800001270  
For Eclipse SDK: SAP Crystal Reports, version for Eclipse: http://www.sap.com/product/analytics/crystal-reports-eclipse.html 
For Crystal Reports (report design): https://answers.sap.com/tags/01200314690800000341 

I have Crystal Server 2008/2011/2013/2016 licenses under maintenance. Can I upgrade to Crystal Server 2020 at no extra cost?
Yes. You can upgrade your licenses of Crystal Server under your maintenance agreement through the SAP Support Portal (S-User login required). The license type and quantity, as well as the functionality, of your maintained version is preserved when you upgrade to the latest version. Any new features of the new version, such as bundled copy of Crystal Reports 2020 for NUL or unlimited publishing and mobile access for CAL, are not included (except for Crystal Server 2016 1 NUL); a purchase will be required to attain new features of Crystal Server 2020. For details refer to the tables on pages 14 and 15 of the Crystal Solutions licensing document, or read this summary blog: https://blogs.sap.com/2020/04/26/sap-crystal-server-2013-2016-important-product-information/

1. FACTS

2. BUY

a. Free versions

What SAP Crystal Solutions products are available for free?
SAP Crystal Reports Viewer 2020, SAP Crystal Reports for Visual Studio and SAP Crystal Reports for Eclipse are available as free downloads.
* SAP Crystal Reports Viewer 2020:
 https://www.sap.com/cmp/td/sap-crystal-reports-viewer-trial.html
* SAP Crystal Reports for Visual Studio: https://www.sap.com/cmp/td/sap-crystal-reports-visual-studio-trial.html
* SAP Crystal Reports for Eclipse: https://www.sap.com/cmp/td/sap-crystal-reports-eclipse-trial.html

d. Discounts

What discounts are available?
* There is a discount for volume based on the quantity of items purchased per transaction. For example, if you buy a quantity of two to nine licenses of Crystal Reports through the SAP Store, a volume discount of 10% is applied at the checkout (including a mix of Crystal Reports versions and new and upgrade options), 15% for a quantity of 10 to 49, 25% for 50 plus.
* There is a discount for the purchase of Crystal Reports 2020 as an upgrade from an earlier version of Crystal Reports (see next section).
* Limited offers which may be available to you, depending on territory, are shown through this site: https://www.crystalreports.com/offers/ 

Does the Order Come with Media?
Physical Media is no longer available.  All orders are Electronic Software Delivery (ESD).


 a. Crystal solutions installation

Do you need to download the software?
Source the full build of your licensed version of Crystal Reports here: https://www.crystalreports.com/download

Are you having trouble installing the software?
Installation and set-up video: https://www.youtube.com/watch?v=gtWI263qKCk&feature=youtu.be
Crystal Reports Installation Instructions (simplified): https://blogs.sap.com/?p=137952

If your download does not match the files in that instruction, please initiate a chat with www.crystalreports.com or www.sapstore.com or contact your vendor.

If you are still experiencing difficulties, please follow this guide: http://help.sap.com/businessobject/product_guides/cr2013/en/cr13sp3_cr_installgd_en.pdf 

If you are still experiencing the INS00140 Error after following the above guides, it can be a conflict with third party software that uses the same .dll name for keycode decryption. Please follow these steps:
* Search the machine for all local instances of “Cryptocme2.dll” (to see what other software may be using it)
* Rename the *.dll extension of the identified cryptocme2.dll files, using *.OLD (for example)
* Reboot machine
* Log on as Admin account
* Run the installation again and it should pass the keycode check
* Rename cryptocme2.old files back to cryptocme2.dll

3. USE

4. HELP

a. Ask your own question

Where can I ask a question for technical support?
You can post your question to the SAP Community for free here: https://answers.sap.com/questions/ask.html 

I want help with the purchase process or have a question about an order I made through the SAP Store. Who do I get in touch with?
You can reach out to the SAP Store team through the Contact Us widget on the side of the screen on the site: https://www.sapstore.com/ 

I have a question not covered here. How do I get in touch with someone?
Best is to use customercare@sap.com

Table of contents

1. FACTS
a. Crystal solutions
b. 
Licensing
c. Product versions
d. Languages
e. Service packs
f. Compatibility
g. Product maintenance
h. Support levels
i. Crystal for developers

2. BUY
a. Free versions
b. Trial versions
c. Purchases on SAP Store, amazon, Alibaba or Flipkart
d. Discounts
e. Upgrades
f. End user license agreement (EULA)

3. USE
a. Crystal solutions installation
b. Lost license keys
c. Videos and Tutorials
d. Common error messages
e. Knowledge base articles (KBA)

4. HELP
a. Ask your own question
b. Talk to a product expert
c. Talk to a reporting expert
d. Talk to a license and upgrade expert

To access the FAQ details, please use your desktop computer.

Stay Connected

g. Tips and tricks

Is it possible to edit the SQL generated by Crystal Reports?
When you build a query, Crystal Reports automatically generates the SQL (Structured Query Language) that corresponds to the query and saves it as a Crystal SQL Command object. The SQL statement generated by crystal reports cannot be edited, but it can be viewed. In the Query Panel, click View SQL. The SQL dialog box appears. It contains the SQL that constitutes your query. Use this option when you want to check the SQL as you create a query. 

When creating a report, can you use your own SQL statements?
You can create your own SQL query by using the tool “SAP Crystal SQL Designer”. There you can insert your own SQL statement. It will be saved as a .qry file. To use it in a report, select the “Crystal SQL Statement” button instead of using the “Database” button. To maintain optimum report processing speeds, avoid using formulas (whether Crystal or Basic syntax) within record selection formulas. Instead, replace the original formula with an equivalent SQL Expression field, and then incorporate the SQL Expression field into your record selection formula. 

How do I find the version of a Crystal Reports .rpt file?
When you have the report open in Crystal Reports, navigate through this menu path: Report / Performance Information / Report Definition. The 'File Format Schema' shows the version number (click here to see version information). Crystal Reports for Visual Studio is version 13.x, Visual Studio 2008 is 10.5, Visual Studio 2005 is 10.2.

What chart types are available?
You can find the list of available chart types here: https://www.sapstore.com/medias/SAP-Crystal-Solutions-Chart-types.pdf

Where can I find the complete user guide for SAP Crystal Reports 2020?
You can find the user guide in various languages here: https://help.sap.com/viewer/dfc124becfa845ffa91b1e717b20e3ec/2020/en-US 

Frequently Asked Questions

Get into the details of the products and access all you

need to know about the Crystal solutions. 


SAP Crystal Solutions

The secure and market-proven Analytics and Reporting solution for your PC starts at 495 USD per user.


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Crystal ServerResourcesCrystal ReportsFAQ

e. Service packs

Where can I find more information about available service packs?
All information related to service packs are available here:
https://www.crystalreports.com/download/

f. Compatibility

Is Crystal Reports backwards compatible?
Yes. You can open reports created with earlier versions, such as Crystal Reports 9 and higher with the later versions, such as Crystal Reports 2020. Any changes or new reports you create with Crystal Reports 2020, can only be saved as a version 14.3 .rpt file. It is also worth noting that data connections will need to updated to use 64-bit data connections: https://www.crystalreports.com/datasources/ 

Can I use an old report with Crystal Server 2020?
It is recommended to migrate the report to be the same version as Crystal Server. Do this by opening the .rpt file with Crystal Reports 2020, updating the data connection to 64-bit, then save. The report will save as a 14.3 version .rpt file. You may want to ‘Save As’ and rename the copy to archive the document in the original, older version until all content has been migrated to your satisfaction.

Can I use a Crystal Reports 2020 report with Crystal Server 2016?
It is recommended you use Crystal Reports 2016 to create/modify reports run through Crystal Server 2016, especially because Crystal Reports 2020 uses 64-bit data connections, previous versions of Crystal Reports are 32-bit applications.

Can I use Crystal Reports 2020 to edit a report which is run through a legacy application?
Maybe. If your application uses a Crystal Reports runtime engine of version 13, then you can probably use Crystal Reports 2020 for report design with updated 64-bit data connections. If your application uses an earlier version of Crystal Reports runtime, then it is recommended to use the same version of Crystal Reports as the designer to match for compatibility. It is best to check with the developer of the application for their recommendation.

How are versions of Crystal Reports different?
Click on this link to view a comparison document: https://www.sapstore.com/medias/SAP-Crystal-Comparisons-of-Features-by-Version-XI-2016-.pdf 

Can Crystal Reports 2020 be installed to a virtual environment?
Yes, see page 9 of the Crystal Reports 2020 PAM for details. Please ensure the installation is compliant with the Named User License agreement wherever the software is installed.

What data sources can Crystal Reports 2020 report from?
For the full range of data sources and the connections you can use, you can refer to the Crystal Reports 2020 supported data sources document: https://www.crystalreports.com/datasources/

Is there a 64-bit Version?
Yes, Crystal Reports 2020 is a 64-bit native application. All other previous versions of Crystal Reports available through the SAP Store are 32-bit applications.

What are the hardware specs for SAP Crystal Reports 2020?
Minimum Client Hardware Requirements:
- Processor: Dual core 64-bit CPU.
- Memory: 2 GB RAM.
- Disk space: Default Installation English only (2 GB) / All languages (4GB).
- Screen resolution of [1024] x [768] is recommended. Note that touch screen interactions are not supported.


Operating System Requirements:
- MS Windows 10, 8.1.
- MS Windows Server 2019, 2016, 2012 R2.

Minimum System Requirements:
- SAP Crystal Reports 2020 requires a 64-bit Windows operating system

What are the hardware specs for SAP Crystal Server 2020?
Minimum Server Hardware Requirements:
- Processor: 2.0 GHz dual-core 64 bit CPU.
- Memory: 16 GB RAM memory.
- Disk space: Default Installation English only (30+ GB) /  All Languages (30+ GB).


Operating System Requirements:
- MS Windows Server: 2019, 2016, 2012 R2.
- Linux: SUSE x86_64 SLES 12,15 / Red Hat x86_64 EL 7.7, 8 / Oracle Linux 7.2, 7.5, 7.7


Minimum System Requirements:
- Browsers: IE 11 / Chromium Edge / Firefox ESR 60.x, 68.x / Safari 11-13 / Google Chrome
- For details: see the Supported Platforms for BI Platform 4.3, the technology Crystal Server 2020 is based on: 
https://support.sap.com/content/dam/launchpad/en_us/pam/pam-essentials/SBOP_BI_43.pdf 

h. Support levels

What Support is there available for Crystal Server?
For all customers of Crystal Server under maintenance who require technical support, please contact the SAP Customer Interaction Center at 1-800-677-7271 or service@sap.com. The SAP Service Marketplace portal can be found at https://support.sap.com/home.html. Please note an S-User ID and password will be required to access support. S-User IDs are only available with a valid Maintenance and Support Contact. If this has been lost or you did not purchase maintenance and support initially: please escalate with your vendor as they will need to be involved in order to achieve a proper resolution.

Where can I get support for my product?
If you have purchased Crystal Server and have a current maintenance agreement, you can access the SAP Service Marketplace to create a support ticket for an engineer to work with you to resolve the problem: https://support.sap.com

Also available for customers under maintenance and also through the SAP Service Marketplace is 'Ask an Expert Peer' for up to 20 questions a month can be asked for 1:1 consultation with an SAP partner at no extra charge: https://support.sap.com/en/my-support/product-support/ask-expert-peer.html

You can access free support through the SAP Community: https://www.sap.com/community/topic/crystal-reports.html

When is support ending for the different versions?
* Crystal Reports 2020: 31 December 2027
* Crystal Reports 2016: 31 December 2022
* Crystal Reports 2013: 31 December 2018
* Crystal Reports 2011: 31 December 2015
* Crystal Reports 2008: 31 December 2015
* Crystal Reports Xi R2 (2005): 30 June 2011

i. Crystal for developers

What is Available for a Customer Developing a Custom Application?
Crystal Report runtime is free for internal use, and as for what version you run, we strongly suggest using the latest version to ensure compatibility. Make sure your version of CR matches your version of Visual Studio or if the application is JAVA based use the version for Eclipse.
* SAP Crystal Reports, version for Visual Studio: https://www.crystalreports.com/crystal-reports-visual-studio/
* SAP Crystal Reports, version for Eclipse: https://www.crystalreports.com/crystal-reports-eclipse/
* SAP Crystal Reports .NET SDK Developer Guide: https://help.sap.com/viewer/0d6684e153174710b8b2eb114bb7f843/SP21/en-US/a2cb609cfb6949b6a67b2effe32a347e.html 

What is Crystal Reports, Developer edition?
Up until Crystal Reports 2008 (version 12), there were three different editions of Crystal Reports available: Standard, Professional and Developer. All three editions function as fully-featured designers and also use the same software; keycodes determine the type of license and unlock the software accordingly:
* Standard = only connects to Excel and Access data sources
* Professional = same as above, also unrestricted data connectivity
* Developer = same as above, also runtime license

In summary, there is no runtime licensing with any editions other than Crystal Reports Developer. There is only one edition of Crystal Reports 2008, Crystal Reports 2011, Crystal Reports 2013, Crystal Reports 2016, and Crystal Reports 2020 – they are all Developer editions.

Crystal Reports Software Development Kits (SDKs) and runtime are available as free downloads for Crystal Reports for Visual Studio and Crystal Reports for Eclipse


I want to develop an application with Crystal Reports for Visual Studio for use within my company. Is it still free?
Yes. The downloads of the SDK and the runtime software are free. The runtime license for an internally developed and internally deployed application is also free for desktop (thick) or server (thin) client deployments.

A contractor developed the app with Crystal Reports for Visual Studio for our company, is the runtime still free?
Yes, if a contractor developed a one-off application for your company exclusively, this counts as an internal deployment.

I want to develop a desktop application I will sell to external customers. Is this free too?
Yes, the Crystal Reports for Visual Studio runtime is free for thick client applications for external deployments, including for commercial use.

When do I need to sell a license of Crystal Reports with my application for runtime licensing?
If you develop an application which uses the Crystal Reports for Visual Studio or Crystal Reports for Eclipse runtime engine in a server-based application deployed to your external customers’ server(s), then each customer will need a license of Crystal Reports 2020 (or Crystal Reports 2016, Crystal Reports 2013 or Crystal Reports 2011) for the required runtime license.

Can I bundle licenses of Crystal Reports with my external, server-based application for runtime license?
Yes, you can consider becoming an OEM partner (especially if you wanted a version of Crystal Reports designer restricted to use only your data source).

What's the fine print on Crystal runtime licensing?
Refer to this document for more information on Crystal Solutions licensing, especially the table at the bottom of page 4.

Where's the supported platform information for Crystal Reports for Visual Studio?
Click on this link to view the Product Availability Matrix (PAM) for Crystal Reports for Visual Studio

Where's the supported platform information for Crystal Reports for Eclipse?
Click on this link to view the Product Availability Matrix (PAM) for Crystal Reports for Eclipse

I have a web application running PHP. What have you got for me?
We offer SDKs and runtime for .NET and Java only.

b. Access to free trials
What SAP Crystal Solutions products are available for a free trial?
SAP Crystal Reports 2020 is available for a 30-day trial, SAP Crystal Server 2020 has a 60-day trial.
* SAP Crystal Reports 2020:
 https://www.sap.com/cmp/td/sap-crystal-reports-trial.html
* SAP Crystal Server 2020: https://www.sap.com/cmp/td/sap-crystal-server-trial.html 

What’s the difference between a trial and what I would install in production?
Aside from price, the length of time you can use the software for is the only functional difference between a free trial and paid production installations; temporary use with a trial, or non-expiring with a production installation. There is no limitation to functionality and there is no use of a watermark when using Crystal Reports software with a temporary or production license.

Can I convert a trial into a production installation?
Yes, you already have the full software installed, you just need to unlock its continuous use by removing the temporary key and replacing it with your non-expiring production code in the Help>License Manager menu.

How do I get started with a trial?
You can use this video to help you get started:
 https://www.youtube.com/watch?v=1VMSNNsEhw8The temporary key will count down from the date of installation.

c. Purchases on SAP Store, amazon, or Alibaba

Buy Crystal Solutions (Crystal Reports, Crystal Server) on the SAP Store
SAP Store:
 https://www.sapstore.com/search?text=crystal

Steps to purchase Crystal Solutions from the SAP Store
Crystal Reports:
 https://www.sapstore.com/medias/SAP-Crystal-Reports-Step-by-Step-SAP-Store-purchase.pdf
Crystal Server: https://www.sapstore.com/medias/SAP-Crystal-Server-Step-by-Step-SAP-Store-purchase.pdf 

Buying Crystal Reports on 3rd party marketplaces
amazon US:
 https://www.amazon.com/sap 
amazon UK: https://www.amazon.co.uk/sap
amazon Germany: https://www.amazon.de/sap
amazon France: https://www.amazon.fr/sap
amazon Italy: https://www.amazon.it/sap
amazon Spain: https://www.amazon.es/sap
Alibaba: https://market.aliyun.com/crystalreports

What if someone who was the buyer for my company has left and I want to access my purchase history, licenses and be the contact for maintenance and/or technical support?
Please get in touch with the SAP Store team to update your organization’s profile and access with the necessary information:
 store.admin@sap.com

The end user’s role changed/left the company. Can I reassign the license to someone else?
Yes, you can assign the Named User License to someone else to become the licensed user. There is no need to inform SAP of the change, but you will need to remove the software and license from the original license holder’s computer to install to the new user’s computer to ensure license compliance.

How to handle SAP Store user registration issues?
When logging in, only use ** enter USER ID here ** – please do not use an email address to log in.
Ensure you are using a basic web browser (i.e. one that does not save web browsing data -  like Google's Incognito mode or Firefox's Private mode ).
Clear your Java and browser cache / cookies history.
If there is an SSO ( Single Sign On ) active on your computer you can either turn it off temporarily or use another computer or smart device to log on.

Check your spam folder in case you have asked for a password reset.

I just made a purchase of Crystal Server through the SAP Store. How do I get my license and software?
Thank you for your order! You should soon receive an automated email with your Welcome Letter which will include your S-User ID and SAP customer number.
Once you have your S-User ID you can set the password and log on to the SAP Support Portal to generate your license keycodes and download the software. This is a Crystal Server order fulfillment document you can reference to help you with the steps.
If you have any questions related to the SAP Support Portal (such as access, creating S-User IDs and assigning privileges for others), there is a team available to help. You can call the Customer Interaction Center, or via other methods shown here: https://support.sap.com/en/contact-us/cic.html. The CIC team will likely ask for your S-User ID or your customer number, which are referenced in your Welcome Letter.

e. Upgrade to Crystal Reports 2020 (from August 03 2020)

Which versions are eligible to purchase Crystal Reports 2020 with an upgrade discount?
You are eligible to purchase a license of Crystal Reports 2020 (version 14.3) with an upgrade discount if you are the named user license holder of any of these previous versions of Crystal Reports (see list below):
Crystal Reports 2016 (version 14.2)
Crystal Reports 2013 (version 14.1)
Crystal Reports 2011 (version 14.0)
Crystal Reports 2008 (version 12)
Crystal Reports Xi (version 11.0) and/or Crystal Reports Xi R2 (version 11.5)
Crystal Reports 10
Crystal Reports 9
Crystal Reports 8
Crystal Reports 7
Crystal Reports for Visual Studio 2008 (version 10.5)
Crystal Reports for Visual Studio 2005 (version 10.2)
Crystal Reports for Visual Studio 2003 (version 9.1)
Crystal Reports for Eclipse (with registered copies)

Which versions of Crystal Reports are NOT eligible to purchase Crystal Reports 2020 with an upgrade discount?
These versions are not eligible to purchase Crystal Reports 2020 as an upgrade (please purchase a new, full license):
Any version of Crystal Reports as a trial
Crystal Reports, developer version for Microsoft Visual Studio (version 13)
Crystal Reports, developer version for Eclipse (version 13)
Crystal Reports Viewer
OEM version of Crystal Reports (included/embedded with a 3rd-party application), for example, Crystal Reports for SAGE

I’m buying on behalf of someone else in my company. Can I purchase even though it’s the other person who is eligible to the upgrade discount?
Yes. If you are purchasing on behalf of a user who is eligible to Crystal Reports 2020 as an upgrade, you may forward the acquired license key and download link for them to install with.

Is it OK to keep using an old version of Crystal Reports when I want to also purchase Crystal Reports 2020 with an upgrade discount?
Yes. There is no need to surrender the use of the old license of Crystal Reports; you may still use the software and license for the older version at the same time as Crystal Reports 2020 as an upgrade, but you are still under the Named User License for both versions. You may not reassign the license of the new version to someone else if you purchased with the upgrade discount.

Do I have to do anything to install Crystal Reports 2020 purchased as an upgrade when I already have Crystal Reports 2016 (or Crystal Reports 2013 or Crystal Reports 2011) installed?
Yes. For users of Crystal Reports 2011, Crystal Reports 2013, or Crystal Reports 2016, software for these earlier versions will need to be uninstalled before Crystal Reports 2020 is installed to the same computer.

Do I need to reference my older version of Crystal Reports as a prerequisite to install my purchase of Crystal Reports 2020 as an upgrade, such as on a new computer?
No. Crystal Reports 2020 purchased as an upgrade installs as a new application and will require only a Crystal Reports 2020 keycode to complete the installation.

Can I buy an upgrade to Crystal Reports 2020 and give my old version to someone else to use?
No. As the named user license holder of an older version, you cannot reassign the upgrade license to a different end user. The new user will need to buy their own, full license of Crystal Reports 2020.

Can I purchase Crystal Reports 2020 with an upgrade discount for each eligible version I have?
As an individual, if you have more than one eligible Crystal Reports product, you are entitled to only a single (qty 1) named user license of Crystal Reports 2020 as an upgrade.

I have an old application which has embedded reports I would like to modify or add to. Can I purchase Crystal Reports 2020 as an upgrade for report design?
No, you would not be eligible to purchase Crystal Reports 2020 as an upgrade from an application which uses a Crystal Reports runtime engine; a new license of Crystal Reports would be needed for report design. 
NOTE: Legacy applications which use a Crystal Reports runtime earlier than version 13 may require you to continue to use your older version of Crystal Reports for creating and modifying reports run through that application. Check with your vendor/developer on your application’s compatibility with version 14.3 report files saved by Crystal Reports 2020.

With Crystal Reports 2020, can I use my existing reports from an older version of Crystal Reports?
Yes, probably. Report files created with Crystal Reports version 9 and higher should work the same with Crystal Reports 2020. The process to migrate an older version report file (.rpt) is to open the file with Crystal Reports 2020 (choose File>Open, rather than double-clicking the file in Windows Explorer), update the data connection to use a 64-bit connection, then Save. The report will save as a Crystal Reports 2020 (version 14.3) .rpt file. You cannot ‘Save As’ with Crystal Reports to save a version other than the version in use. Consider renaming the file before you save it with Crystal Reports 2020 to retain an original in case that earlier version is still needed.

Why should I upgrade Crystal Reports 8.5?
After January 01, 2020 customers using Crystal Reports 8.5 may experience a critical error running reports. The cause is related to the incorrect processing of dates. There will be no software update issued from SAP to fix this issue with Crystal Reports 8.5. SAP recommends customers consider upgrading to SAP Crystal Reports 2020, available for a free 30-day trial. More details here.

f. Upgrade to Crystal Server 2020 (from August 03 2020)

Can I upgrade to Crystal Server 2020 from a previous version of Crystal Server?
Yes, if you are currently under a maintenance agreement for an earlier version of Crystal Server you can upgrade at no extra cost through the SAP Service Marketplace: https://service.sap.comPlease note that licensing and features of the previous version of Crystal Server will be retained (see pages 14 and 15 of the SAP Crystal Licensing document for details: https://www.sapstore.com/medias/SAP-Crystal-Solutions-Licensing-2017-01-.pdf.

What about upgrading to Crystal Server 2020 for deployments without maintenance?
For customers of older versions of Crystal Server not under maintenance, Crystal Server 2020 1 Named User License is a new license type and has no upgrade path from previous Named User License deployments. There is no upgrade option for Crystal Server 2016 5 Concurrent Access License; the purchase of new licenses is required.

g. Order fulfillment from the SAP Store

I just purchased SAP Crystal Reports 2020 through the SAP Store. Now what?
Once you have placed your order you can expect an order confirmation email which includes your invoice and your license keycode, plus a link to download the software.

What's the process when I buy license and maintenance for SAP Crystal Server 2020?
You should soon receive an automated email with your Welcome Letter - that will include your S-User ID.
Once you have the Welcome Letter, you can set the password and log on to the 
SAP Support Portal  to generate your license keycodes and download the software.
This is a 
Crystal Server order fulfillment document you can reference to help you along the steps.
 If you have any questions related to the SAP Support Portal (such as access, creating S-User IDs and assigning privileges for others), there is a team available to help. You can call the Customer Interaction Center on 800 677 7271 (choose option 2, then option 2 again), or via other methods shown here:
https://support.sap.com/en/contact-us/cic.html . They will likely ask for your S-User ID or your customer number, which are referenced in your Welcome Letter.

b. Lost license keys and registration number

What if I have lost my license key?
If the Customer still has their order information: Please contact your vendor to retrieve the license information.  If purchased from the online store, please engage the chat team at www.sapstore.com or www.crystalreports.com 

How can I retrieve a license key from a local machine?
Firstly, open the program and go to the Help menu and select License Manager
* You will see a portion of your license key, write down those first few characters
* Next, start the Registry Editor by going to the Windows Start menu and selecting “Run” (or hold the 'Windows' key and press 'R')
* In the new open window, type in “regedit” and click “OK”
* Once RegEdit is open: Click on HKEY_LOCAL_MACHINE, press Ctrl+F (find)
* Enter the partial license you copied from the license manager and choose “find next”
* Search will find the key. Your code will show with the date of installation added to the end. Your code starts with the recorded 5 characters and ends with the last two shown in the License Manager. The Registry Editor path is likely to be: Computer>HKEY_LOCAL_MACHINE>SOFTWARE>WOW6432Node>SAP BusinessObjects>Suite Xi 4.0>Crystal Reports> Keycodes> CR Dev (ignore the semicolon and numbers - this is the date of installation). For Crystal Reports 2020 the registry path is: HKEY_LOCAL_MACHINE\SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Crystal Reports\Keycodes\CR Dev

What if I have lost my registration number?
For Crystal Reports Xi, Crystal Reports Xi R2 and Crystal Reports 2008, please use generic registration number 8886909502 when prompted for your registration number.

c. 'How to' guides

I have never used Crystal Reports before. How do I learn what the product does?
You can visit this page for a guided introduction to SAP Crystal Reports: https://www.crystalreports.com/welcome/ 

Explain to me what Crystal Server does; how does it work, what's it good for?
You can visit this page for a guided introduction to SAP Crystal Server: https://www.crystalreports.com/welcome-server/ 

Are there any guides available to get me started for certain aspects of using Crystal Solutions?
Yes. Visit this page for 'How to' step-by-step guides for Crystal Reports and Crystal Server here: https://www.crystalreports.com/guides/

What do Crystal Solutions look like in use?
For a general idea of the capabilities and how Crystal Reports and Crystal Server look in action, visit this page: https://www.crystalreports.com/screenshots/

d. Videos and tutorials

Do you offer tutorials on how to use Crystal Solutions?
Yes. You can access tutorials for Crystal Reports and Crystal Server (as part of the BI Platform family of technology) here: https://wiki.scn.sap.com/wiki/pages/viewpage.action?pageId=461212148

Where can I access other Crystal Solutions videos?
You can access our playlist on Youtube: https://www.youtube.com/playlist?list=PLufF7pZxICBh9wJ_NxjeWTUjWycUt1kBC

Where can I access paid third party tutorials?
Access an expert' partner's useful formulas, guides for cross-tabs, sub-reports, parameters and more: https://www.sapappcenter.com/listing?vendor=145462e2-16cc-448f-a80b-53cb93691438#!/list/page/1

e. Common error messages

Did you get an INS00140 Error?
Please follow these steps:
* Search the machine for all local instances of “Cryptocme2.dll” (to see what other software may be using it)
* Rename the *.dll extension of the identified cryptocme2.dll files, using *.OLD (for example)
* Reboot machine
* Log on as Admin account
* Run the installation again and it should pass the keycode check
* Rename cryptocme2.old files back to cryptocme2.dll

f. Guided answers and Knowledge base information (KBA)

Where can I self-diagnose and resolve issues?
Follow this link to a curated list or commonly-encountered issues and the steps most often used to resolve them - click on 'Guided Answers': https://support.sap.com/en/product/support-by-product/01200314690800000341.html

How can I access crucial knowledge base information?
You can leverage the following link to get access to the most frequently consulted KBA articles: https://support.sap.com/en/product/support-by-product/01200314690800000341.html

 Where can I find more knowledge base information?
You can search for additional knowledge base articles here: https://search.sap.com/search.html?t=crystal&n=1&s=boost&f=TYPE_IDS%3A759998540475917807848965831001773&src=defaultSourceGroup

b. Talk to a product expert

What email address can I use to reach out to a product expert?
Best is to use customercare@sap.com

c. Talk to a reporting expert

What email address can I use to reach out to a reporting expert?
Best is to use customercare@sap.com 

d. Talk to a license and upgrade expert

What email address can I use to reach out to a license and upgrade expert?
Best is to use customercare@sap.com 

f. Statement of direction

Read about SAP Analytics' strategic direction and see where SAP Crystal Reports fits to help our customers run their business in this
document and FAQ page.

e. Helpful Links

Additional links about job offers, SAP community and blogs around Crystal solutions can be found at:
www.crystalreports.com/experience